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• Standard Shipping Fee: A flat rate of $10 USD applies to all orders, regardless of order value, product type (footwear, apparel, accessories), or delivery destination within our service area (see Section 4 for service area notes).

• Fee Exceptions: No additional shipping surcharges will be applied for bulk orders (e.g., multiple pairs of shoes, stacked apparel items) unless explicitly stated in the product description or during checkout. We do not currently offer free shipping promotions, but any updates to this policy will be posted on our website or communicated via email.

• After you place an order and your payment is successfully processed, we require 48 business hours to prepare your order. This processing period includes verifying your order details, checking inventory, packaging products (to ensure footwear/apparel/accessories are protected during transit), and handing the package to our designated shipping carrier.

• Exclusions: Processing time does not include weekends (Saturday and Sunday) or major U.S. holidays (e.g., Thanksgiving, Christmas, New Year’s Day). If you place an order on a Friday after 5 PM ET, processing will begin on the following Monday.

• Delivery Window: Once your order is processed and shipped, delivery will take 5 to 25 business days. This timeline applies only to business days (Monday to Friday) and excludes weekends, holidays, and any delays caused by the shipping carrier or external factors (see Section 6).

• Timeline Clarification: The 5–25 business day delivery period starts from the date your order is marked "Shipped" (not from the date you placed the order). You will receive a shipping confirmation email once your package leaves our facility.

• Currently, we only ship to addresses within the United States. We do not offer international shipping (e.g., to Canada, Europe, or other countries) at this time. Any future expansion of shipping destinations will be updated in this policy and announced on our website.

• Address Restrictions: We cannot ship to P.O. boxes, APO/FPO addresses, or temporary addresses (e.g., hotels, vacation rentals). Please provide a valid residential or commercial street address during checkout to avoid delivery failures.

• After your order is shipped, we will send a shipping confirmation email to the email address associated with your order (service@tradeliery.top if used for account registration). This email will include a unique tracking number and a link to the shipping carrier’s website, where you can monitor the real-time status of your package (e.g., in transit, out for delivery, delivered).

• If you do not receive the tracking email within 3 business days of your order being processed, please check your spam/junk folder first, then contact us via service@tradeliery.top or [[PHONE]] for assistance.

• Unavoidable Delays: We are not liable for delivery delays caused by circumstances beyond our control, including (but not limited to) inclement weather (storms, hurricanes), carrier logistics issues (warehouse backlogs, transportation shortages), customs hold-ups (if applicable in the future), or incorrect address information provided by you.

• Delivery Failures: If a delivery fails due to an invalid/incorrect address (e.g., missing apartment number, wrong street name) or recipient unavailability, the shipping carrier will typically attempt redelivery 1–2 times or hold the package at a local facility for pickup. If the package is returned to us, we will notify you via email. You may choose to reprocess the order (with a new $10 shipping fee) or request a refund (excluding the original shipping fee).

• Address Modifications: You may request to change your shipping address only within 24 hours of placing your order. After this window, we cannot modify the address, as your order will have entered the processing phase. To request an address change, contact us immediately via service@tradeliery.top or [[PHONE]] with your order number.

• Order Cancellations: To cancel an order, you must notify us within 24 hours of placement. If cancellation is requested after 24 hours, we cannot guarantee it (as the order may already be processed or shipped). Approved cancellations will be refunded in full (including the $10 shipping fee) to your original payment method within 5–7 business days.

• Company Address (for returned packages only): 129 Roosevelt Ave, Dover, DE 19901

• Email: service@tradeliery.top

• Phone：+1 3022155667

• Owner: Zhang Zhiyuan (for escalated shipping issues or special requests)

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